Warrantor: MicroLUX LED Walls LLC
Correspondence: 2225 Moreland Dr, Wilmington, NC 28405, United States
Support: support@microluxledwalls.com · 1-833-533-9255
Effective: Orders placed on or after September 27, 2026. Earlier orders keep the warranty terms issued with them.
Five years from delivery, in three coverage periods
MicroLUX provides this limited warranty for new MicroLUX screen systems ordered directly from MicroLUX on or after September 27, 2026. An accepted order is one for which MicroLUX has issued an order confirmation. Coverage runs for five years from documented delivery of the covered product, in the three coverage periods described below.
This policy does not retroactively change an earlier order or reduce warranty rights MicroLUX has already granted. Keep your order confirmation and delivery record; MicroLUX can help locate its records when you request service.
The product covered
Coverage follows the purchased screen SKU and the standard system components identified as included in the order confirmation, invoice, or published configuration description. These include the supplied LED modules and cabinets, receiving cards, power supplies, internal connections and the controller included with that configuration. The included touch frame is part of the Office system's covered product.
A custom proposal is not required for a standard configuration. Equipment you already own or purchase separately from another seller is not part of the MicroLUX covered product.
Each new system is calibrated at the factory. Optional installation and other site services are separately quoted by screen size, location and site conditions. Their separate purchase price does not remove coverage for a verified defect in the supplied screen system.
What is covered, and when
- Months 1-12 after delivery: replacement parts, shipping and labor. For a verified covered defect, MicroLUX supplies the replacement part, pays standard shipping and, when the repair needs on-site work, arranges and pays for that labor.
- Months 13-36: replacement parts and shipping, with remote support. MicroLUX supplies the replacement part, pays standard shipping and guides the swap remotely. On-site labor is not included.
- Years 4 and 5 (months 37-60): replacement display parts and shipping. Covered parts in this period are the LED modules, cabinets, receiving cards and power supplies. On-site labor is not included.
The processor (video controller) included with the configuration is covered for replacement parts and shipping through month 36, with labor in months 1-12 as above.
Defects in materials or workmanship
MicroLUX warrants the covered product against defects in materials and workmanship during the applicable coverage period above when used as intended and within its stated specifications. This is a product-defect warranty, not insurance against every accident or loss. If a reported issue is not a covered defect, MicroLUX will explain the assessment and discuss available service options before any chargeable work is authorized.
Coverage does not include equipment not supplied by MicroLUX, or damage caused by accident, misuse, alteration, unsuitable power, an improper environment, or installation contrary to the project documents, to the extent it causes the claimed failure.
We coordinate the remedy
Start every claim with MicroLUX. You do not need to contact or pursue a factory, supplier, OEM or other third party.
For a verified covered defect, MicroLUX will arrange repair or replacement of the affected component, as the coverage period allows. The first remedy is usually a replacement module or component that you swap with remote guidance from MicroLUX support; on systems with front-serviceable modules, the swap is made from the room side. MicroLUX supplies the covered replacement part and pays standard shipping for it and, when we ask for the defective part back, for its return. On-site labor is included only in months 1-12. After month 12, any on-site service you ask for is chargeable and is quoted before work begins.
Contact MicroLUX before shipping equipment or arranging chargeable third-party work so the appropriate service and shipping arrangements can be confirmed. The correspondence address above is not a return-shipping authorization. A repair or replacement does not restart the original five-year period. This repair-or-replacement process does not limit any remedy required by applicable law.
Request support
Email support@microluxledwalls.com or call 1-833-533-9255. Include your name, order identifier if available, screen configuration, a description of the issue and any useful photos, video or error messages. MicroLUX may request reasonable diagnostic information to identify the fault and arrange the appropriate service.
24/7 Customer Support means requests can be submitted at any time. It does not promise an immediate response, continuous live technician availability or on-site dispatch at all hours. MicroLUX remains your primary contact throughout the claim.
Your rights and a free copy
This warranty gives you specific legal rights, and you may also have other rights that vary by state. Nothing here disclaims implied warranties or limits rights that cannot legally be limited.
The complete policy is available before purchase at microluxledwalls.com/pages/warranty. You can request a free copy by telephone, email or writing to the correspondence address above.